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Tourism Boot Camp 2018 has kicked off

Tourism Boot Camp 2018 has kicked off

The second Tourism Boot Camp kicked off on Monday 15 January at the PG Tops offices. Six eager candidates from Langa, Masiphumelele, Muizenberg, Kraaifontein and Gugulethu arrived to begin their journey in the Tourism Industry.

The recruits arrived somewhat reserved, but by the end of the first week there is a great vibe in the classroom and they are all finding their grove, growing in confidence and soaking up the knowledge.

A high standard has been set with the average of the mid-week assessment coming in at 87%. Well done and keep it up! Thank you to our industry partners who have offered of their time to deliver the course content, we really appreciate your efforts. A special mention of thanks this week to:

  • Pieter Geldenhuys, from PG Tops and founder of Tourism Boot Camp who has lead the classroom sessions covering: core principles of consulting and product training on Cape Town highlights, Cape Peninsula tours and the Winelands.
  • Bianca and Imogen from Luxury safaris who shared their knowledge and passion for the Cape Winelands and local safaris to include Aquilla and Sanbona.
  • Zile De Kock from Marine Dynamics who orientated the students on Whale watching and Shark cage diving in the Overberg.

    Zile from Marine Dynamics

We look forward to introducing the candidates who successfully progress through the weekly assessments at the Industry launch event on 31st January 2018.

Applications are now open for the next course commencing on 12 March 2018. Apply now.

Welcome to Leanne

Welcome to Leanne

Leanne Knorr has recently joined the PG TOPS team to spearhead the Boot Camp Initiative. Leanne shares our passion for building local talent as opposed to deploying foreign interns. We believe there is space for both, and she is determined to find and develop our best young people.

Leanne is excited to be pursuing a career where she can combine her Marketing, Tourism and Project Management experience. Her career spans over 18 years in the tourism industry, including being part of the FIFA World Cup Event team as Cape Town Tourism ‘s World Cup Marketing Manager. Other highlights of her career include being part of the campaign team behind having Table Mountain awarded as a New7Wonder of Nature.

Leanne describes herself as an adventurer. Having travelled extensively for over 10 years, in South East Asia, Europe, the United States and Israel, during which time she swept streets, picked tomatoes, worked as a chef on a yacht in the Caribbean, spent time at a ski resort and did some office work. Leanne says she is glad to be settled in the Western Cape and fulfilling a meaningful role within the Tourism sector.

Her core personal values are undoubtedly trust, respect and honesty. She works hard at maintaining a well-structured life and work balance and when she’s not at work you will find her chasing waves, riding her mountain bike or running up the mountains.

Among the things she likes most about PG Tops and Travel so far are her cool boss, great colleagues and the relaxed yet buzzing work environment . She says “ I am honoured to be part of the Tourism Boot Camp team and will thrive on implementing this well -structured strategy to leverage all platforms to create awareness and publicity to support this incredible opportunity offered to our youth wishing to pursue a career in the Tourism Industry”.

 

Applications for January Tourism Boot Camp now open

Applications for January Tourism Boot Camp now open

We are recruiting for the next Tourism Boot Camp which kicks off on 15 January 2018.

Apply now if you are looking for an opportunity to fast track your career into the Tourism Industry or if your organization would like to offer the successful applicants a practical orientation with a view for future employment.

The classroom sessions will be held at the PG Tops offices from 9-4pm Monday through to Friday. Our process is constructed on a week-by-week basis with a progression test to continue through to the next week . The ultimate aim is to place the successful candidates within the Tourism Industry for practical experience and possible future employment.

The structure for the 6- week program follows:

WEEK 1: TOURS PORTFOLIO (CAPE TOWN BASED)

WEEK 2: ACTIVITIES PORTFOLIO (CAPE TOWN BASED)

WEEK 3: RESERVATIONS PROTOCOLS, EDUCATIONALS and INTRODUCTION TO PRICING

WEEK 4: PRESENTATION SKILLS AND TECHNICAL TRAINING (CONSULT FOCUSED)

WEEK 5 & 6: INDUSTRY PLACEMENT (INTERNSHIP)

The course is completely free of charge and whereas there is no guarantee of future employment the experience and knowledge you will gain will be invaluable for future progression in the Tourism Industry.

Applications are limited and will close on 15 December 2017.

 

Tourism Boot Camp – Week 8: Congratulations to our Boot Camp Survivors!

Tourism Boot Camp – Week 8: Congratulations to our Boot Camp Survivors!

So, the dust has settled on what has been a very rewarding 8 weeks.

To recap, we had:

  1. Over 100 applications
  2. 15 people shortlisted
  3. 5 internships offered

We followed two distinct tracks: Reservations and Operations. The two tracks followed the same protocol for weeks 1 and 2, but in week 3 Johan Ebersohn was diverted onto the Livingstone Acadamy Tour Guide course as part of the Operations Track.

The Reservations track became increasingly tougher as we progressed. By the time we moved the interns upstairs for practical job shadowing, the tough weekly evaluations had resulted in two casualties. The remaining interns were assimilated into the PG TOPS workflow with mentors assigned and a more holistic evaluation process. Monade, Lauren, Imogen and Bianca stepped in and started to work their magic.

Along the way, and I want to thank our industry partners and staff big time for this, the interns were lucky to experience:

  1. A Cape Peninsula tour – Yolanda Bekker
  2. A Cape Winelands tour – Ricardo Kruzer
  3. A Cape Town City Centre tour- Danielle Killian
  4. A lecture on customization options – Clive de Bruyne
  5. A workshop on Excel application in quoting – Chrissy Wolfesberger Human
  6. A visit to Giltedge Golf& Sport for exposure to Travelogic, CRM and incentive technologies and workflows – Warren, Adam, Nicola and the team
  7. A whale watching day out – Zile de Kock and the team at Dyer Island Cruises
  8. A day Safari with Aquila Game Reserve –  Chelsea and the team
  9. A site inspection at the Cape Grace – Amy Knight-Dawson

I am very happy to report that, as of the date of writing:

Johan has already done his first airport transfers, hosted clients on a safari day trip and is rapidly moving towards his tour guide qualification

Yandisa and Khunji have already assimilated into the res department and secured their first clients. Read all about our Boot Campers on the PG TOPS team page!

We will be offering all three contracts from next week to be part of the PG TOPS family. This first stab at Boot Camp was a great success, with an eventual 60% uptake of candidates.

I am scheduling the next round for 15 January 2018 commencement. We need:

  1. Candidates: Aiming to do a class of 10 this time.
  2. A trainer – preferably from industry, but I am looking for someone to spearhead this process
  3. Sponsorship for candidates – PG TOPS will foot the bill for 3-5 candidates, but we can achieve quite a bit of economies of scale if we could find partnership funding for more candidates. My idea is for prospective employers to select a candidate for in-house placement Week 5, and pay their stipend for the first four weeks.  The stipend per week is R1000. In-house placement after week 4 has a high probability of uptake for permanent employment with the sponsoring company, so this has the potential to be a massive win-win.

We’ll keep you posted…

PG

 

 

Week 4 of Boot Camp – thank you to our industry friends for helping out

Week 4 of Boot Camp – thank you to our industry friends for helping out

Boot Camp is paying dividends. The interns are starting to really get a feel for complex itinerary building, and I want to take this opportunity to thank our industry partners for helping out in the process so far.

Clive de Bruyne from Cape Town Tour Guide for addressing customization options. He delved into the worlds of archeology, art, active travel and food tours.

Chrissy Human from Earthstompers and Cape Food and Wine, who is teaching them the Garden Route, costing more complex itineraries and including multiple accommodation options in their consult.

Yolanda Bekker Colman, former PG TOPS TRAVEL AND TOURS operations manager who has interrupted her holiday in South Africa to take the team on a Cape Peninsula day educational.

The PG TOPS and Luxury Safaris teams who have seamlessly incorporated time spent with the interns into their busy workdays.

Warren Weitsz and Adam Veysey from Giltedge Golf and Safari, who will introduce the interns to their processes and Travelogic next week!

Boot Camp Week 3 – meet the survivors

Boot Camp Week 3 – meet the survivors

We are in week 3 of Tourism Boot Camp. The weekly tests have challenged our interns to critically tackle problems relating to custom tours for the Cape Town region. This week we are doing educationals on our 3-day highlights package!

We are also introducing the interns to costing constructions using Excel, incorporating accommodation options and policies in procedures in a reservations department. So far so good! Meet the bootcampers…

 

Arlene Hendricks

Arlene is a Cape Town local, born and raised in Delft. She already has internship experience with Avis Car Rental and Village and Life, and excelled with her tourism studies at the College of Cape Town. Arlene is comfortably tackling the complexities of custom itinerary building. She likes to read and do hiking in her spare time.

 

Portia Yandisa Nontombana

This friendly and stylish young lady completed her B Tech in Tourism Management at Cape Peninsula University of Technology in 2016. She has practical experience in tour operating and hospitality, including a stint at Spier wine estate. She is from Nyanga in Cape Town, and we have been extremely impressed with her penmanship and overall professionalism.

 

Khunjulwa Sebeta

Khuni has taken on the challenge of an unfamiliar environment with gusto. A Plettenberg Bay local, she has relocated to Cape Town to take on the challenge of Boot Camp, and her understanding of complicated route planning in the winelands has surprised and delighted us. She studies at the South Cape College and is our first graduate from the GOLD peer education programme.

FIRST BOOT CAMP IN AUGUST!

FIRST BOOT CAMP IN AUGUST!

We are launching our first boot camp on 31 July. We have handpicked 5 candidates to take the first steps on this journey with us, and intern profiles and progress reporting to follow soon.

The first week will focus on a core roster of Cape Town tourist activities, as follows:

  • Cape Peninsula
  • Cape Town City Centre
  • Winelands
  • Langa Township
  • Whale Watching
  • Shark Cage Diving
  • Safari
Our first TBC class!

Our approach is driven by the core methodology of PG TOPS Travel and Tours, which is to focus on private touring arrangements. Consistent with the approach of critical thinking, bespoke touring requires a lot of creative adjustment to client needs, and this is focused on from the outset.

APPLICANT PROFILE

APPLICANT PROFILE

We are ideally looking for candidates who have done some form of tertiary training – at a tourism or hospitality college. However, we are also open to candidates who are in various other industries that have no opportunity for advancement. The important attribute is a base skills set of communication and computer literacy, and a can-do attitude. We can train you up on the rest.

We are looking for native South Africans, age 20-24 who live in the Cape Town area.

You can submit your CV to applications@pgtops.com. Our vetting process immediately starts with a formal questionnaire which you will be required to fill in. This is the base requirement for us to consider you for an internship.

TEACHING FUNDAMENTALS

TEACHING FUNDAMENTALS

The Six Week course follows a three-tiered framework.

Most importantly, Critical Thinking skills and Overall Attitude are the cornerstones of progressing at Boot Camp. Only creative problem solvers with a can-do mindset will progress to the next phase in the week-by-week process.

These three areas are interrelated and are addressed in individual modules, but collectively entrenched during the six week program.

TECHNICAL SKILL

Underlying competencies in computer literacy, spreadsheets and costings, written communication and use of third party products are addressed. This is a focus area in Week 4 of the course, but is introduced from the outset as an underlying key competency.

BRAND PRESENTATION

Interns are inducted into a cultural framework, and how to present themselves appropriately. Oral, physical and written representation to align with the company’s values, culture and brand proposition.

CRITICAL THINKING

The cornerstone of the T.B.C. approach is Critical Thinking. Problematically, the tertiary educational system is not focusing on critical thinking in a practical consultative environment. Job seekers are therefore not trained to address problems in a creative manner. Our methodology seeks to address this, and to encourage candidates to attack problems from different angles in order to arrive at the optimum solution.