The focus for Week Two was to consult on more complex Cape Town itineraries and to upskill the candidates with front of house, oral presentation skills, attentive listening and critical thinking skills. We would once again like to thank our Industry Partners who gave of their time this week to lecture in their area of expertise.
Clive from Cape Town Tour Guide delivered a presentation on customising tour options in and around the Western Cape. From archaeological tours of the West Coast Fossil Park to private photography tours of the Cape Peninsula. He gave an overview of what type of specialised tours they may have to deal with in their future positions as reservations reservations consultants.
Mpumelelo Sefalane, the Community Organiser from Airbnb South Africa shared some inspiration for the more entrepreneurial minded candidates. He explained the co-hosting upliftment program which they have undertaken in the communities and encouraged the candidates to attend the meet-up which is taking place at Bandwidth Barn in Khayelitsha on Wednesday 28th April.
On Wednesday 21 March, Human rights day the candidates headed out on a self discovery tour of the Cape Town City Centre and the V&A Waterfront. The candidates were tasked to visit and enquire on entrance fees and opening times of various attractions and restaurants in and around the CBD. Their presentation skills were put to the test when they were requested to verbally present their feedback and experience of their city tour.
The week ended with an oral assessment moderated by Quintin from Bikes’n Wines and Pieter Geldenhuys, PG Tops and Travel. The candidates needed to confidently model a physical client interaction consultation for a customised three day itinerary in Cape Town including additional activities and restaurant bookings.
Congratulations to Baxolise, Nosiphelo, Thandokazi and Una and who have progressed to Week 3 of Tourism Boot Camp 3.0. We wish them all the best with the technical training where they will sharpen up their computer and excel skills.