The chilly winter weather in Cape Town did not dampen the spirits of the tour guides who started their Boot Camp at the Earthstompers head-office based in Somerset West this week.
The first day included an introduction to the Earthstompers team who are facilitating the course in association with Tourism Boot Camp. We are grateful for the input and ongoing support that owners Hendrik and Chrissy Human have given to this worthwhile initiative that upskills tourism graduates with job ready skills. Thank you to Cindy Schalkwyk, Nicolene Vermeulen and Nicole Van Heerden for their contribution to the Destination Orientation and Service, ethics and diversity training.
During the first week of theory the candidates were given an overview of their Garden Route and Addo Tours covering : What they do, where they go, accommodation options, activity options, timing on tour, pre-departure documents: tour sheet, indemnity, tour briefing, pre tour vehicle check, post tour documents: feedback, post tour vehicle check and cash up.
Hendrick also covered the all important topic of Safety management: Guide insurance, vehicle insurance, passenger liability insurance, public liability insurance, operating licence, tour safety briefing, indemnity forms, emergency contact list, emergency management procedure, incident report form, pre tour vehicle check, post tour vehicle check, safety equipment in tour vehicles – where to find and how to use.
The candidates were coached How to present yourself as a guide, guide ethics, how to handle difficult situations, how to handle difficult questions, sensitive subjects: cultures, religion, politics, and race. How to approach conflict situations amongst colleagues and remain professional.
Dumisani Tazibona, one of the candidates commented after the first day that the course is excellent and very inspiring. He is fortunate enough to be joining the Garden Route Roadtrip on 17 June 2019. We look forward to receiving his feedback and photos of the practical week for our next blog.